Privacy policy

The privacy policy applies to personal data collected via SAND Cosmetics' website. Here you get information about how SAND Cosmetics collects and uses your personal data.

Personal data is information and assessments that can be linked to an identifiable individual. This can be name, address, telephone number, e-mail address, IP address and purchase and behavior history.



Who is responsible for your personal data?

SAND Cosmetics
Organization number: 922 611 874
Vikavegen 12
4270 Åkrehamn

Email address: kundeservice@sandcosmetics.no
Website: www.sandcosmetics.no



What personal data does SAND Cosmetics process?

SAND Cosmetics processes personal data that you have provided in relation to registering an account, when placing orders or visiting the website, and when you contact us via customer service. Personal information that is usually relevant is:

  • Personal and contact information such as name, invoice and delivery address, e-mail address, telephone number
  • Account and payment information
  • Your order, purchase and click history as a customer
  • Emails via customer service
  • Information about opening e-mails and newsletters that SAND Cosmetics has sent you, and what you click on in the e-mail
  • Information about how you use our website
  • Device information, such as IP address, geographic information about the device and browser settings


Necessary storage of information

Some information we collect is absolutely necessary for you to be able to shop in our online store. Examples of this information that keeps you logged in during the shopping process in the online store, which is stored as a cookie. Other information that is necessary is address and invoice information so that we can send you the goods and accept payments. By using our website, you agree that we store this information. You can at any time request data about you to be provided and have it deleted, if you contact us.



Optional sharing of information

We only store certain information if you give us active consent to collect it. Examples of this are information about you that can be used to show you advertisements on third-party websites based on products you have viewed in our online store. If we use such services, we ask you for consent to this on our website, and we only collect the information if you give us consent. If you do not decide on the question, we will not collect the information either.



Purpose of the processing

By providing your personal information, you give your consent to us using your information to deliver and improve the service we offer you as a customer. We process the information in order to carry out our obligations according to agreement with you. We also use the information to be able to provide you with information, offers and service in connection with your purchase via e-mail and postal mailings.



We use your personal data for the following purposes:

  • To provide and improve our services
  • To process your order and purchase
  • To process referrals to customer service, and to provide you with the best possible assistance when you contact us
  • To customize the Services, provide you with recommendations and relevant marketing
  • To send out communications about news, offers and promotions via e-mail
  • To improve digital communication and advertising
  • To prepare statistics and understand marketing
  • To send out your orders
  • In connection with competitions (giveaways)

 

Personal data collected from third parties

In addition to the personal data you provide to us, or that we have collected based on your purchases or how you use our services, we may in some cases collect personal data from other sources. We also use advertising networks, measurement tools and companies that help us understand user behavior and preferences.

We will not share, sell, transfer or in any other way disclose personal data to others, unless we are legally obliged to do so. In order to be able to fulfill our obligations under the agreement, the necessary information is disclosed to our partners.

Google Analytics
Google Analytics uses cookies to analyze traffic.

Facebook Pixel & API
We use the Facebook Pixel, which is a cookie that tracks that you have been on our website, so that you can later receive advertising from us via Facebook's network.

Bring
We send packages with Bring and therefore share information related to shipping, such as name, e-mail address, telephone number and address.

Stripe
We use Stripe as one of our payment solutions for cards and credit cards. Read more about Stripe's privacy policy here.

Vipps Norge
We use Vipps as one of our payment solutions. Read more about Vipp's privacy policy here.

Klarna
We use Klarna as one of our payment solutions. Read more about Klarna's privacy policy here.

Shopify
This online store uses Shopify as a platform, which is a company located in Canada. Information relating to your orders is stored at Shopify.

Instagram:
Those who use our hashtags (#sandcosmetics) in their photos on Instagram can be reposted on our Instagram account.

TikTok
We use the TikTok pixel, which is a cookie used for conversion tracking when visitors arrive via TikTok.

Abandoned Cart:
Automatically sends out an email to those who have left the checkout.



About marketing in e-mail and SMS

If you have an active customer relationship with us, we can send you marketing by e-mail, SMS, or with other electronic communication methods in accordance with Section 15 of the Marketing Act. This includes newsletters and other inquiries regarding content, services, offers, campaigns and events from us, via e-mail, SMS and social media.

If, on the other hand, you do not have an active customer relationship, we will only send such marketing if you have given us your consent to this. Your personal data can also be used to customize this communication. You can easily unsubscribe from marketing inquiries at any time through the unsubscribe function in the e-mails.



Storage time

SAND Cosmetics stores personal data for as long as is necessary to fulfill the processing purpose. We are required by law to keep certain personal data. Examples of this are:

  • Bookkeeping Act
  • Order information where your right of withdrawal have been used



Individuals can at any time:

  • Get access to personal data
  • Change your personal information
  • Request the deletion of your personal data
  • Close your account with SAND Cosmetics



Use of cookies

We use cookies on our website. When you visit www.sandcosmetics.no, cookies may be stored on your computer, mobile phone or similar device. The cookies help us to find out which pages are visited, which are visited the most and for how long they are visited. The information is used for analysis, so that we can develop and improve the website and our services.



Changes to the privacy policy

We will periodically be able to update or change the privacy policy. In the event of major changes, we will inform you of this.



Contact information

The controller is SAND Cosmetics, PO Box 241, 4296 Åkrehamn. If you have any questions about your personal data, please contact us by e-mail: kundeservice@sandcosmetics.no